1. Introduction and Scope

IonIdea (referred to as “IonIdea,” “we,” “us” or “our”) provides IonEducation academic management applications, including IonStudent, IonParent and IonFaculty (collectively, the “Apps”), to participating educational institutions. This Privacy Policy describes how information is handled when authorized students, parents or guardians, and faculty members use the Apps. Features and information available may vary by institution, role and app.

The participating institution generally determines the academic records maintained, user access and institutional purposes for processing. IonIdea provides and supports the technology in accordance with its arrangements with the institution. Where IonIdea determines processing purposes independently, it is responsible for that processing as required by applicable law.

2. Information We Handle

• Institution-provided account and identity details: name, institutional user ID, username, email address, phone number, role, department, course or class, and parent–student relationship, as applicable.
• Academic and institutional information: enrollment details, attendance, timetables, assignments, assessments, grades or results, announcements, and communications made available by the institution.
• Information you choose to provide: documents, images, assignment submissions, profile updates and support requests, where supported by the Apps.
• Technical information: device type, operating system, app version, network or diagnostic information, authentication and security logs, and push-notification tokens, to the extent collected by the implemented features or service providers.

The specific data fields depend on the institution’s configuration and the functionality actually enabled. We do not describe optional categories as collected unless the relevant feature is implemented.

3. Accounts and Access

Account Provisioning: The applications do not offer public or in-app account registration. All user accounts and login credentials are created and provisioned directly by the respective college or educational institution. Users sign in using institution-authorized credentials or authentication methods, and access is governed by their assigned roles and permissions.

4. How Information Is Used

• Authenticate users and maintain authorized access to institution-specific services.
• Display attendance, schedules, coursework, academic results and relevant institutional records.
• Enable institution-approved communications, notices and push notifications.
• Process user-initiated uploads and other academic workflows.
• Provide technical support, troubleshoot issues, maintain reliability, prevent misuse and protect the Apps.
• Meet applicable legal obligations and legitimate institutional recordkeeping requirements.

5. Disclosure and Service Providers

Information may be accessible to authorized personnel of the relevant educational institution and to IonIdea personnel who need access to provide support and operate the services. Where necessary, contracted hosting, infrastructure, notification, security or diagnostic providers may process information on our behalf under appropriate safeguards. Information may also be disclosed when required by law or to protect rights and security, subject to applicable law.

We do not sell, rent or trade personal information to data brokers or advertising networks.

6. Device Permissions and Files

Where an App supports file or image uploads, it may allow you to select content through a device file or photo picker, or request a relevant permission when required by a feature. Selected content is used for the action you initiate. Push notifications may require notification permission or a device token. The permissions requested vary by app version and enabled features. We do not claim access to camera, microphone, location, contacts or broad media storage unless the released App actually uses those capabilities; any such use must be separately described and disclosed where required.

7. Security

We use appropriate technical and organizational measures designed to protect personal and academic information, including access controls, authentication, secure communications and operational safeguards appropriate to the service. No method of storage or transmission is completely secure. Security practices are reviewed in light of the services provided and applicable requirements.

8. Retention, Access, Correction and Deletion

Academic and institutional records are retained according to the applicable institution’s policies, contractual arrangements and legal obligations. Technical records and support information are retained only for periods appropriate to their purposes and applicable requirements. Retention periods may differ by record type and institution.

Account & Data Deletion: Because user accounts are provisioned directly by the respective college or educational institution rather than created within the Apps, requests to deactivate accounts or delete profile data should be submitted to the institution’s administrative office or by contacting us at ionedu.app@ionidea.com. Please identify your institution and the relevant App. We may refer institution-controlled requests to the institution and act in accordance with its instructions and applicable law. Academic and other records may need to be retained for statutory, institutional, audit, security or other lawful purposes. Account deactivation does not necessarily result in deletion of retained records.

9. Children and Student Information

The Apps may process information about students who are minors where an institution authorizes their use. Institutions are responsible for providing appropriate notices and obtaining parental or guardian authorization or other valid permissions where required. IonIdea handles such information for the educational services described in this Policy and does not use student information for targeted advertising. Additional safeguards and disclosures will be applied where required by applicable child-protection and privacy laws.

10. International Processing

Information may be hosted or processed in locations determined by the institution’s deployment and service arrangements. Where personal information is transferred across borders, applicable legal requirements and appropriate safeguards will be considered.

11. Your Choices and Rights

Depending on applicable law and institutional arrangements, you may have rights to request access, correction or deletion of personal information or raise a privacy concern. Contact your institution first for institution-managed academic records, or use the contact below. We will assist with requests in accordance with applicable law and our responsibilities.

12. Updates to This Policy

We may revise this Privacy Policy to reflect changes to the Apps, data practices or legal requirements. The current version will be made available through the published privacy-policy webpage with its updated effective date. Where required, we will provide additional notice or seek consent.